Complaints and Resolution
How to lodge a complaint
Email or phone us with your name, contact details, and a clear summary of your concern.
Response timing
We aim to acknowledge complaints within 3 business days and provide a substantive response within 10 business days where possible.
Resolution approach
We review records, communicate proposed actions, and document agreed outcomes.
Escalation
If unresolved, you may seek independent advice or use relevant New Zealand consumer and privacy dispute channels.
Contact
Email: request@chimvlexfynthero.world | Phone: +64800484333 | Address: 131 New North Road, Eden Terrace, Auckland 1021, New Zealand